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First response time: How to win over customers with quick replies
If there’s one thing that can make or break a business, it’s how long a customer gets left on read. When a customer reaches out for help or simply has a question, long wait times can quickly impact...
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What is digital customer service?: A complete guide
Strong digital customer service is an expectation, not an exception to the rule. Because the days of customers sitting on hold or reps saying “I don’t know” are long gone. Modern buyers expect customer...
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How to master the art of customer service case management for social media
Behind every seemingly effortless ticket resolution is a pressure-tested customer service case management strategy that allows teams to streamline efforts and improve outcomes. It’s more than just a...
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Top customer service case management software in 2024
Customer care is a balancing act. You need operational efficiency—swift case handling, cost control and peak team productivity. At the same time, you can’t sacrifice customer satisfaction since...
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Breaking Ground: Sprout updates to get excited about in Q3 2024
The world of social media marketing is in a permanent state of change. One algorithm or another is always in retrograde. The sun rises and falls on emerging networks in a matter of months. One new...
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How to master social media for retail in the UK
In today’s ever-changing retail landscape, brands are divided into two groups. Those who see social media marketing as a key part of their customer engagement strategy and those who view it as a nice...
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Why brands transition from Social Studio to Sprout Social
On the hunt for a Salesforce Social Studio replacement? You’ve come to the right place. Our global partnership with Salesforce means we’re making it easy for Salesforce customers to manage their full...
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Prepping your social customer care team for the holiday rush with Sprout
Holiday shoppers no longer line up outside big box stores for the best deals. Instead, they’re turning to social media to find, research and buy gifts. And when their shopping experience falls short,...
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‘Tis the season for scrolling: 89% of consumers say social media influences...
As the poem goes: “Consumers scour social media with care, knowing that the holidays will soon be here.” Or something like that. The most wonderful time of the year is fast approaching, and the...
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How to balance speed and quality customer service
It’s not enough to resolve customer service issues quickly anymore. Businesses need to meet their customers with the personalized service they’re accustomed to from brands across industries and...
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